Yes I know, I’ve been gone far to long… again! Well this time I had a extremely valid reason, I had no net connection at all! I was swtiching net providers and it took two weeks! And you know what?… it was well worth the wait to get rid of BT!
My dad died in 2005 and my mam had repetedly asked them over the years to change the name on the BT Phone and Broadband account from his name to her name! Not hard a thing to do you may think? Well not for BT! They kept sending bills in my dad’s name and every time my mam would get them she’d be a little upset. No, it wasn’t the price, which was worthy of a tear or two, but the fact she was being reminded of the fact he aint there anymore. Anyway, this year she rang them and told them to change the name on the account to hers, and that she wanted to keep the same telephone number and the Broadband package! The women she was talking to said “Ok no problem!”
Five days later the net was cut off, I rang up BT, because my mam was sick of talking to them, and I asked why it had been taken off. They said (after being transdered to other people 3 times), *speaks in a broken English Indian accent* ” Er sir, there is no Broadband service in you home. (I already knew that, obviously!) It says on the system it was cancled by the customer on the 2nd of Jan.” So I said “why?! We specificaly asked to KEEP the package!” He said, “Er, it is cancled sir.” This went on for a while but what had basically happend when the account changed name the Broadband stopped apparently! They said it happend because the account name was changed and therefore the package we had stopped! If that was the case then why was the phone not cut off too?
They later said, after I got cut off twice and having to go through three people each time and explain what had happend, that I could place a NEW order for the package on a 12 month contract! Then it clicked! They did it on purpose so I would reorder the package on a 12 month contract terms! That’s when I just stopped! I rang my uncle and asked him about his Talkt Talk plan, and it was infernately better than BT’s! I get free evening calls on weekdays and free weekend calls on the weekend, as for the braodband, you get 40GB, but I added a extra 40 to bring it to 80GB’s a month! So I get 80GB’s for my net allownce, free calls on weekday evenings and all weekend, as well as a international call plan (Don’t need that but meh, tis part of the package). So I get more for less and it’s cheaper than BT! So I say to BT… FUCK YOU! I hope you go under and all your workers get jobs with Talk Talk, good bye!